FAQS
Can I update my shipping address?
Yes, as long as your order hasn't shipped. Email your updated address to
Where do you ship from?
We ship from both our UK and US warehouses
As of 30/11/23 all orders under €150 shipping from the UK into
Europe will ship tarrif free.
Do you have a returns policy?
Any product or parts of products that arrive damaged can be exchanged for an undamaged copy or a refund within 30 days delivery.
Please take a photo or video of the defective item or items and email it to customerservice@kartelmusicgroup.com, please include a list of all damaged parts.
Please include:
• Full name
• Address (including post/zip code)
• Order number
Our customer service team will then get in contact.
If you are returning a product, we will withhold reimbursement until we have confirmation the goods have been returned or until you have supplied evidence of having sent back the goods via special/tracked service, whichever is earlier.
When will my order arrive
- Vinyl, CDs and Tapes will be shipped within 3 days after placing your order.
- Merchandise can take up from 5 to 8 working days
- UK Customers - please allow up to 7 working days
- EU / International Customers - Please allow up to 14 working days
- If you have paid for tracked delivery, your tracking number should be included on your order confirmation email. If you are unable to find it, please contact customerservice@kartelmusicgroup.com for your tracking number
My order hasn't arrived, what do I do now?
If you have not received your order by the time frames above, please contact us for an update customerservice@kartelmusicgroup.com